Archive for May, 2013

Pulling the plug on call centres

"If organisations want to offer customer service through social media, they need to go to the networks that their customers use." Anecdotal evidence is inconclusive for the merits of social media over a traditional telephone. For every customer that …

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Blame wireless talk on Sandy

The technology, known as Voice Link, was originally developed to replace traditional phone service in areas where copper land line networks were difficult to maintain or repair — such as areas of the North Country or the Adirondacks. But in the wake …

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upc cablecom boosts revenue

Switzerland's upc cablecom increased its subscriber base in the first quarter of 2013 with growth of 21,600 new subscribers for broadband Internet. Revenue also increased sharply, driven by higher customer numbers increasing by 5.1 per cent to CHF 303 …

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UPC customer numbers up 10% to top 1m

Communications services company UPC has reported a 10% year-on-year increase in total subscriber numbers to just over the one million mark for the first quarter of this year. By Geoff Percival. The company, which offers telephone, broadband and digital …

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Phybridge launches new VoIP-friendly switch

Phybridge Inc. just introduced its new network switch PoLRE, which stands for Power over Long Reach Ethernet. To explain what this box does in a nutshell, most offices run their voice over Internet protocol (VoIP) services, but Phybridge's switch …

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