All posts by John Lyons

DRC rebels announce 'temporary' ceasefire

Amani Kabasha, a rebel spokesman, said by telephone that they had declared the ceasefire in order to not disturb Ban's visit to Goma, the capital of the mineral-rich North-Kivu. "We will not fight today to allow Ban Ki-moon's visit to … "This funding …

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MW13: Tu Go Users Get Chatty

NICE, France — Management World 2013 — Telefónica Digital's own voice–over–IP (VoIP) service, Tu Go, is encouraging its customers to chat more, and the app is taking up 10 to 15 percent of their total communications time. That statistic, presented by …

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UPC Austria introduces new HD package

Cable operator UPC Austria announced a new HD package. The HD Komplett package includes all the channels in the existing HD Extra and HD Extra Plus plans, for a total 22 HD channels for EUR 9.98 per month. This is offered at half price for the first …

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Salesforce.com optimizes mobile apps for government

Rapid Response 311, based on the Salesforce Service Cloud, gives call center agents the ability to quickly access pertinent information to manage service requests via telephone, e-mail, Web and social media. Geoff Roser, a senior … To better interact …

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Your oldest, most outdated device

News/Kevin Kelly – “I have a Panasonic land-line telephone from the '80s right here on my desk I still use every day,” Kelly says, adding: “I don't have a handset for the phone, …more I use a headset and a glass globe to hold down the off button …

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