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Tom Mockridge to become CEO of Virgin Media

He has done an outstanding job at Virgin Media and will be missed by all.” Tom Mockridge said, “Thanks to the incredible energy of its employees and the loyalty of its customers, Virgin Media has become the UK's leading broadband communications company …

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Sky faces an uphill task in catching up with UPC

Until this year UPC had the triple-play market to itself in Ireland, but Sky has come in with huge fanfare this year and has made no secret that it wants to eat UPC's lunch. Sky broadband has just launched but according to UPC's first quarter results …

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Pulling the plug on call centres

"If organisations want to offer customer service through social media, they need to go to the networks that their customers use." Anecdotal evidence is inconclusive for the merits of social media over a traditional telephone. For every customer that …

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Blame wireless talk on Sandy

The technology, known as Voice Link, was originally developed to replace traditional phone service in areas where copper land line networks were difficult to maintain or repair — such as areas of the North Country or the Adirondacks. But in the wake …

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